Shipping Policy
Welcome to Attractive.
We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy before placing your order.
Order Processing
- Orders are processed within 1 business day after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Cairo & Giza | 2–4 Business Days |
| Alexandria & Delta | 2–5 Business Days |
| Other Governorates | 3–7 Business Days |
Please note that delivery times are estimates and may vary depending on the shipping carrier and destination.
Shipping Fees
Shipping charges are calculated at checkout and displayed before payment.
From time to time, Attractive may offer free shipping promotions, which will be clearly announced on our website.
Order Tracking
Once your order has been shipped, you will receive tracking information (when available) through our shipping partner or customer support.
Order Changes & Cancellation
Orders may be modified or canceled only before they are shipped.
Once an order has been handed over to the shipping carrier, we are unable to make changes to the shipping address or order contents.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Public holidays
- Severe weather conditions
- High shipping volumes
- Transportation or logistical disruptions
We appreciate your patience and understanding.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 24 hours of delivery and provide clear photos of both the product and its packaging.
Our team will review the issue and work to provide an appropriate solution as quickly as possible.
Shipping Address
Please ensure that all shipping information is accurate and complete, including:
- Full Name
- Phone Number
- Complete Delivery Address
- City/Governorate
Attractive is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.
Failed Delivery or Refused Orders
If a delivery cannot be completed because the customer is unavailable, provides incorrect information, or refuses the order without a valid reason, Attractive reserves the right to refuse future Cash on Delivery (COD) orders or require prepaid payment for future purchases.
Contact Us
If you have any questions regarding shipping or your order, please contact our Customer Support team through our official communication channels.
Thank you for choosing Attractive.